Frequently asked questions

1. What kind of physiotherapy products do you offer?

We offer products based on your conditions, functional goals and physical requirements.

2. Are you the manufacturer of these products?

No, we are not the manufacturers. We source our products directly from trusted manufacturers. Each product is critically evaluated by our in house physiotherapist before being listed in our marketplace to ensure genuine quality and suitability for our clients.

3. How do I know which product is right for my condition?

We offer products with detailed descriptions based on the recommendations of our in house physiotherapist. You can choose products that fit your requirements.

4. How do you ensure product quality?

Each product is carefully selected based on manufacturer credibility and clinical feedback from our in house physiotherapist. Our quality checks focus on safety, durability, and proven therapeutic benefit.

5. Can physiotherapists place orders for their patients?

Absolutely! We welcome physiotherapists to browse and purchase products suitable for their patients' homecare needs. Our products are selected with professional criteria in mind.

6. What payment methods do you accept?

We accept payments currently via UPI and Credit Card only, ensuring secure and hassle-free transactions for our customers.

7. Do you deliver to all locations in Mumbai?

Yes, we currently deliver within Mumbai city only. We hand-deliver orders ourselves to ensure safe and timely delivery. In some cases, we may use local transport services to reach your location quickly.

8. How long does delivery take in Mumbai?

Typically, deliveries are completed within 3-4 business days or even earlier subject to stock availability after order confirmation.

9. What is your return or exchange policy?

Please check our Returns, Refunds and Exchange policy.

10. Do you provide product usage instructions or support?

Yes, every product has an instructional YouTube video showing how to use it effectively.

11. Do you take bulk orders?

Please contact us via email or phone to discuss bulk order options.